The Supreme Court has urged the National Consumer Dispute Redressal Commission (NCDRC) to ensure timely disposal of cases before it after the top court’s attention was drawn to a matter, which was adjourned by the forum for nearly a year.
The top court did not pass any concrete directions to NCDRC and instead left it to the administrative authority of the forum’s president, justice RK Agrawal, to ensure that allocation of work and disposal of cases take place in a streamlined manner.
NCDRC is a body established under the Consumer Protection Act to hear consumer complaints. It hears appeals against various State Consumer Dispute Redressal Commissions established at the state level. The NCDRC, as per the Consumer Protection Act of 2019, is also empowered to hear cases directly if the value of the good or services involved is more than Rs 10 crore. Earlier, it was Rs 1 crore as per the Consumer Protection Act of 1986. Appeals against decisions of NCDRC go to the Supreme Court.
“We consider it proper and appropriate to request the president of the NCDRC to look into the grievance and to take an institutional decision on the administrative side,” a division bench headed by justice DY Chandrachud said on Friday.