Lieutenant-Governor Manoj Sinha unveiled the system of Integrated Grievance Redressal System for the redressal of complaints for the first time in Jammu and Kashmir on Friday. This a unique integrated system that connects almost all the departments of the government and will provide a timely redressal of all issues raised. The system will have dedicated call centres and the complaints and their status can be monitored online. The maximum time for compliant redressal has been set at 15 days.
L-G Sinha said that the decision to roll out the first-ever J&K Integrated Grievance Redressal and Monitoring System was taken in the ‘State’ Administrative Council (SAC) meeting on Friday while addressing a press conference at Rajbhawan in Sringara. The decision is aimed at providing an accountability administration to all the citizens of J&K.
In addition to that, the new system would be available 24*7 with applicant OTP authentication, acknowledgement to applicant at each stage, feedback by complainant and on top of that grievance submission through call center by making a phone call between 9.30 AM -5.30 PM on all days except Sunday.
“After meeting various delegations, we came to know that officers from the administration and other departments related to governance aren’t available for the people. So we have rolled out J&K IGRMS,” L-G Sinha said.
He further added, “There will be a minute by minute status update of the grievances on the portal. And if any laxity will be found, we can talk to the concerned officers. Action will follow if any delay or callouses is found while addressing the people’s grievances.”