IndiGo announced that they have refunded 99.5% of the total amount they owed to their customers due to the complete shutdown of air services in 2020. Passengers who could not fly due to the pandemic-induced lockdown last year were to be provided full refund by order of the Supreme Court.
IndiGo said that since the resumption of operations in May 2020, it has been rapidly refunding amounts owed to customers whose flights were canceled during the lockdown.
The airline spokesperson said, “The airline has already processed close to ₹1,030 crore in refunds, which amounts to about 99.5% of the total amount owed to its customers. The pending credit shells are mostly cash transactions wherein IndiGo is awaiting bank transfer details from the customers.”
The chief executive officer of IndiGo, Ronojoy Dutta said, “The sudden onset of COVID-19 and the resulting lockdown, brought our operations to a complete halt by the end of March, 2020. As our incoming cash flow through ticket sales was impacted, we were unable to immediately process refunds for canceled flights and had to create credit shells for the refunds that were due to our customers. However, with the resumption of operations and s steady increase in demand of air travel, our priority has been to refund credit shell amounts in an expedited manner. We are pleased to share that we have disbursed 99.5% credit shell payments and will complete the remaining payments as soon as we receive requisite details from the customers. “