Platforms like Twitter, Facebook and Instagram, as well as encrypted chat apps like WhatsApp are used to help coordinate efforts to find medicines, hospital beds and oxygen cylinders, as the second wave of the novel coronavirus pandemic continues to surge in the country.
With no effective government response to the demand for these medicines and services, people instead of government helplines and grievance redressal mechanisms, have started using social media. Moreover, using features like advanced search function, platforms Twitter allows user search for tweets containing specific keywords, phrases, hashtags, a specific language, geographic location, a specific date. Even tweets from, replying to or mentioning a specific account can also be found through feature, allowing user to find exactly what they need by using Search Operators.
What you type into the search bar, is the most basic Twitter operator, so if you type Oxygen cylinder vendor, all the tweets containing those words will show up containing those words, in that order.
At a time when people are dependent on social media platform to procure live-saving medicines and oxygen cylinders, it is also crucial to share these information with people who can benefit from these advanced search capabilities during the novel coronavirus pandemic.